Terms & Conditions

Last Updated: October 2026

Welcome to JC Dates. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to the terms outlined below. Please read them carefully before using our services.

1. General Terms

By using this website, you confirm that you are legally eligible to enter into a binding agreement. JC Dates reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective once published on this page.

2. Products and Descriptions

JC Dates aims to provide accurate product descriptions, images, prices, and packaging details. However, slight variations in colour, size, texture, appearance, or packaging may occur due to photography, screen settings, and natural differences in dates.

As dates are agricultural products, their size, texture, moisture content, and appearance may naturally vary from batch to batch.

3. Pricing and Payments

All product prices displayed on the website are in Indian Rupees (INR), unless stated otherwise. Prices, offers, and promotions may change without prior notice.

Orders will be processed after successful payment confirmation or according to the payment method offered at checkout. JC Dates reserves the right to cancel an order in cases of incorrect pricing, payment failure, suspected fraud, or product unavailability. Any applicable refund will be processed according to our refund policy.

4. Orders and Order Cancellation

Once an order is placed, customers will receive an order confirmation through the contact details provided at checkout, where applicable.

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been packed, dispatched, or handed over to the delivery partner may not be eligible for cancellation.

JC Dates reserves the right to refuse or cancel orders where necessary, including in cases of incorrect customer information, suspected fraudulent activity, or stock unavailability. Any payment collected for a cancelled order will be refunded where applicable.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time communicated at checkout or through order updates. Delivery timelines may vary depending on the customer's location, courier availability, weather conditions, and other circumstances beyond our control.

Customers are responsible for providing accurate shipping details and contact information. JC Dates cannot be held responsible for delivery delays caused by incorrect addresses or failed delivery attempts, subject to applicable law.

6. Returns, Replacements and Refunds

Due to the food nature of our products, returns may be restricted for hygiene and food-safety reasons. If you receive a damaged, defective, incorrect, or compromised product, please contact us promptly with your order details and clear photographs of the product and packaging.

Eligible cases will be reviewed, and a replacement or refund may be offered in accordance with our applicable return and refund policy and consumer protection laws.

Please do not consume any product that appears spoiled, tampered with, or unsafe.

7. Product Quality and Storage

Customers should follow the storage instructions provided on the product packaging to maintain freshness and quality. JC Dates is not responsible for deterioration caused by improper storage or handling after delivery, except where liability cannot be excluded under applicable law.

Customers should check product labels for ingredients, allergen information, nutritional details, and best-before dates where applicable.

8. Website Use

You agree not to misuse our website, attempt unauthorised access, interfere with website functionality, or use our content for unlawful purposes.

JC Dates reserves the right to restrict access to users who violate these terms or engage in fraudulent or harmful activities.

9. Intellectual Property

All website content, including text, photographs, logos, graphics, product descriptions, and branding, belongs to JC Dates or its respective content owners unless otherwise stated. No content may be copied, reproduced, distributed, or used commercially without prior written permission.

10. Limitation of Liability

JC Dates makes reasonable efforts to maintain accurate website information and provide quality products. However, we do not guarantee uninterrupted or error-free website access.

To the extent permitted by applicable law, JC Dates will not be liable for indirect or consequential losses arising from website use or delivery delays beyond our reasonable control. Nothing in these terms excludes any consumer rights or liability that cannot legally be excluded.

11. Privacy and Personal Information

Customer information collected during browsing, ordering, payment, or delivery will be handled in accordance with our Privacy Policy. We use relevant information to process orders, coordinate deliveries, respond to enquiries, and provide customer support.

12. Third-Party Services

Our website may use third-party services, including payment gateways, delivery partners, and other service providers. Their services may be subject to separate terms and privacy policies. JC Dates is not responsible for independent third-party policies or actions, except where applicable law provides otherwise.

13. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any disputes will be handled by the competent courts or authorities having jurisdiction under applicable law.